Wipro Ltd is a global leader in information technology, consulting, and business process outsourcing. We use cognitive computing, hyper-automation, robots, cloud, analytics, and new technologies to assist our clients adapt to and succeed in the digital era. We have over 190,000 devoted workers servicing clients on six continents and are renowned internationally for our extensive offering of services, strong commitment to sustainability, and good corporate citizenship. We find ideas and connect the dots to create a better and bolder future.
Job Description:
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
